Healthwatch is currently recruiting for an Information and Signposting Officer who will play a central role in ensuring Healthwatch Cambridgeshire and Peterborough provides high-quality, accessible information to local communities. The successful candidate will manage our Information Service, responding to enquiries from the public, maintaining accurate records, and helping people navigate health and care services effectively.
This is a hands-on, varied role in a small and dynamic organisation. You will work closely with colleagues across all teams, from outreach and engagement to communications, and will be key to ensuring our community’s questions are answered, and their voices are supported with reliable information.
You will report to the Head of Operations and will have the autonomy to develop and maintain systems, resources, and processes that ensure information is accurate, accessible, and responsive to local needs.
The ideal candidate will have:
- Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
- Experience in customer service or other public-facing roles.
- Good organisational and time-management skills, with attention to detail.
- IT literacy, including Microsoft Office and experience with databases or CRM systems.
- An understanding of local health and care services and the importance of patient and public involvement.
- A flexible, adaptable approach, with the ability to work both independently and as part of a small team.
Hours 18 hours per week
Hybrid working
