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Digital Training – Practical Advice
PCVS are currently working in partnership with Connecting Cambridgeshire and Cambridge Online to improve digital inclusion and improve digital skills.
As part of this activity Cambridge Online have devised a bespoke training package that is aimed at volunteers and staff who are supporting people within community settings to help/empower people to improve their digital capabilities. This training is vital to ensure you are confident that you are supporting people to an agreed standard and also to provide you with clear guidance, so that both you and those you support are safe.
This training is undertaken across 2 sessions, you will need to attend both, this session runs from 1pm to 3pm and the introductory session from 10am to 12:30pm. A requirement of our digital hubs and you will need to complete the 2 sessions. It will be useful to you and is certificated for your professional development.
We can also offer an online GDPR training course and certificated test for a small fee (if desired).
The sessions are normally repeated every two months, so there will be other opportunities for you and/or your colleagues to undertake and complete the course even if they can’t make both the October dates.
Objective:
To provide basic guidance and training to volunteers and staff on how best to interact with visitors who attend your community groups in need of digital support.
Format:
Two half-day sessions as follows:
Session 2: Some Practical Advice – THURSDAY 27th November 1pm – 3pm
| Dealing with difficult people / unusual situations (30 mins) | Roleplays (online shopping, visas, equipt, UC) (30 mins) |
| Some Do’s and Don’ts (30 mins) | Testing your knowledge (!!) (45 mins) |
| GDPR / collecting feedback (30 mins) | Final questions and requests (20 mins) |
| <<Break>> | Certificates and wrap-up (15 mins) |
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